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LANTERNby Nexus Advisory

For local services

Booked jobs from questions you already answer on the phone.

Answer service questions from approved pages while your crew is on the job.

BPAI
Bea

AI guide for Bluebonnet Plumbing & Air

Need a repair or planning a replacement? Start with your question.

Example conversation. Fictional business.

From the kitchen table

A broken unit. A few practical questions.

The visitor often needs one clear answer before they know whether to call.

Coverage and equipment

Check the approved service list for the address and equipment. Dispatch confirms the exact job before sending a truck.

After-hours help and estimates

Share the approved emergency contact or estimate process. Availability, arrival times and prices stay with your team.

Preparing for the visit

Share your approved preparation notes so the customer knows what the crew needs.

Example service-area page

Bluebonnet Plumbing & Air · Coverage

We serve Austin, Round Rock and Cedar Park.

Dispatch confirms each address before scheduling.

“Yes, Round Rock is in our service area. Dispatch can confirm your address.”

From: Service area page, approved Nov 12

Start with the page the business approved. The guide does not expand coverage beyond this source.

Put your own numbers in

What could a missed inquiry be worth?

Use this small model to think through the work you might be missing. You set every assumption.

Example values. Change them.

Monthly inquiries × share lost × average job value × close rate.

$1,050

Potential monthly job value in this example. This is arithmetic from your inputs, not a forecast or a claim about results.

Ready for dispatch

A request your crew can pick up.

Keep the context together: the repair, the location question, the urgency, and the callback the customer requested.

Example owner handoff · fictional visitor

AC repair request after closing

Visitor: Taylor · contact method: email, shared with permission.

Cooling stopped tonight. Asked about emergency service. The guide offered the approved emergency number and did not promise an arrival time.

Needs a person · dispatch confirmation

Read the example transcript

Visitor: My AC is out tonight.
Guide: Here is the emergency line. Dispatch can confirm whether a technician is available.

Fit the way you work

Start at the bottleneck.

A busy phone, an unclear service page, and a team learning a new process call for different kinds of help.

Software · keep the front desk available

Give visitors approved answers while the team is out working. Pass the service request to the inbox your office already checks.

Try the service guide

Audit · clear up the service pages

Find the gaps that turn simple website visits into repetitive calls. Get a practical list of what to explain first.

Review your service site

Coaching · make the handoff work

Help office staff review responses, recognize an urgent request, and keep the approved information current as services change.

Plan a working session

Your next step

Bring the questions that interrupt the job.

Show Ken your service pages and the calls your office repeats all week. We will test a few answers and map a sensible route to dispatch.

  1. 0–5 min

    Your website

  2. 5–20 min

    Try your questions

  3. 20–30 min

    Scope and next steps

The button opens the Nexus Advisory booking page.

Prefer email? ken@nexusadvisory.io

NAI
Nova

AI guide for Nexus Advisory

Hi, I’m Nova. What would you like to know about a website guide?

Scripted example.